Backup Policy

Backup Policy

  1. Purpose: This Backup Policy outlines how data is backed up, retained, and managed within our SaaS platform to ensure data availability, integrity, and business continuity.

  2. Backup Schedule: Full system and database backups are performed daily.

    • The backup window is scheduled between 1:00 AM and 2:00 AM (IST).

    • Backups are executed automatically to minimize service disruption and human error.

  3. Backup Scope: The backup process includes, but is not limited to:

    • Application databases

    • Customer transactional data

    • Configuration files essential for system operation

    • User-generated content and system metadata stored within the platform are included as part of the backup process.

  4. Backup Retention Policy:

    • We retain backups for the most recent 2 days.

    • Older backups are automatically deleted as part of our retention management process.

    • This retention policy is designed to balance data protection with secure storage management.

  5. Backup Storage and Security:

    • Backups are stored in secure environments with restricted access.

    • Appropriate technical and organizational measures are implemented to protect backup data against unauthorized access, alteration, or loss.

    • Backup data is encrypted where applicable.

  6. Data Restoration:

    • Backup restoration is intended for system recovery purposes such as data corruption, system failure, or other operational incidents.

    • Restoration requests may be subject to verification and technical feasibility.

    • We do not guarantee recovery of data beyond the defined retention period.

  7. Customer Responsibility:

    • Customers are encouraged to maintain their own independent backups of critical data where required.

    • The platform backup policy does not replace the need for customer-side data protection practices.

  8. Limitations:

    • While we take reasonable steps to ensure reliable backups, we do not guarantee zero data loss.

    • Backups do not cover data deleted by users prior to the most recent retained backup.

  9. Policy Updates: We reserve the right to modify this Backup Policy at any time. Any changes will be published on this page, and continued use of the service constitutes acceptance of the updated policy.

  10. Contact: For questions regarding this Backup Policy, please contact our support team through the official support channels listed on our website.